My return flight was at 6:30 AM on January 1st, 2014. The replacement vehicle, this time it was 4-wheel drive Ford Escape (with constant bugging reminder "You need to change engine oil," but this one I could ignore), and as the lady at the counter told me, they had plenty of 4-wheel drive small SUVs. Next day the "Check Engine" came on and I have to return the vehicle for replacement. So everything the clerk told me was blatant lie. When I refused, I was given keys from VW Tiguan that was 4-wheel drive.
Counter clerk told me that the small SUVs they have are only 2-wheel drive and to get a 4-wheel drive, I would need to get a larger car for the additional $45.00 per day, that is exactly twice the original price.
Problems started during me picking up the car. This time we rented small SUV for a Christmas week, for a ski trip. I have rented there before and never had a problem, but it looks like they have new management that is hell-bent on screwing you up. Is this how your employees are trained? Do you think most people are just going to shrug it off because they are at an airport and really have no other choice? Never again with Enterprise.Whatever you do, don't rent from AVIS at Salt Lake City International Airport. So what is the deal Enterprise? You tried to screw me coming and going. I asked for a manager and she finally took this phantom charge off my bill. 3 days of taxes at $48 is $16/day, and she could not tell my why the taxes would be $140 for 1 extra day. I showed her my original reservation which showed $86/day and a total of $48 for 3 days of taxes. This time, the agent was trying to tell me that taxes for 1 extra day was over $100. When I dropped the car off, it was over a $200 difference again. I called Enterprise and it was confirmed that there was nothing in my reservation that had ever indicated drop off at a different location, and I was advised to call on a Monday to get it resolved. The agent could not figure out why, and then suggested that it was because my drop off location was different, which it was not, Pick up and drop off were at SLC airport. At pickup, I was charged $206 more than what my reservation was for. I will never use Enterprise again and am already advising my friends and family of the terrible experience I had. Cons: Staff was awful, both at pick up and drop off.
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